Negotiation Excersise Hr 598

Negotiation Exercise1: Alpha Electronics PM 598 November 26, 2011 My experience as a node when reverting a product has been neutral. some products that I leveraging be clothing heads. The common question I confine been asked by customer service, if thither was anything wrong with the item or if I would like to exchange the item. When I bargain for electronic items, I am usually asked the same thing. The alone difference is that based on the contract store course of instruction _or_ system of government when purchasing an electronic item, if the item is not faulty there is a restocking fee. The polishs for both parties argon to accomplish a win-win place and satisfaction. 1) What atomic number 18 the lasts of the negotiation from the perspective of severally party? a. The goal of the customer service representative is to taking into custody the customer is well-provided with his or her merchandise and to stop up they are a iterate customer as well as nurturing a semipermanent relationship. The goals are to pay off a win-win for the customer and the retail business. b. The goal from the customers standpoint is to have a pleasurable fork over experience and to get word a extensive hark back or obtain merchandise at a deductive reasoning for his or her troubles.

From a personal experience of managing the customer getting evens, I prove that many customers take an unethical approach when returning merchandise. Many items have been worn, some items are missing tags or the customers do not have the receipt. The store return indemnity is say on eh ba! ck of the receipt concerning the deadline and once the customer is make of aware of this the customer becomes irate but we of all condemnation have to refer them back to the store return policy. 2) What are Saras goals and objectives in her role as a returns employee? c. To catch the customer is experiencing a pleasant return experience and to fit that she is following the retails return policy. Saras objective is to communicate the retails return policy and ensure the customer...If you want to get a intact essay, order it on our website: OrderCustomPaper.com

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