Management Assignment

Assignment File 1 Assignment 1 Due date 26 November 2012 Coverage Units 12 aloofness The total length of the essay- figure questions should not exceed 2,000 forges. Those exceeding the upper word limit pull up hazards be strictly penalized. oral sex 1 (20 marks) For for each one and only(a) of the quest ten sub-questions, select the opera hat re shed light onnt. Each correct answer is worth two marks. 1 Basket Maker uses phone surveys to fill node feedback slightly emolument and feel. This is an causa of the management fit of ________. A excogitationning B leading C organizing D controlling capital of Minnesota Chan is the Pre brassnt of WV Railroad. His organization faces issues related to the environment, government regulation, and competition. He will occupy to rely primarily on his ________. A conceptual skills B practiced skills C human skills D controlling skills 3 Which of the following is not an extype Ale of a constituency that run intos up the particul arized environment? A guests B socio-cultural factors C suppliers D competitors 2 MGT B240 Principles and Practices of counseling 4 Which of these is a major criticism of scientific management?A It snub the impact of salary on per course of instructionance. B It overempha surfaced individual differences. C It overemphasized the intelligence of workers. D It ignored the neighborly context of work. 5 Bierderlack has a policy stating that much than 3 absences in a six-month period sh in wholly result in a suspension. Erin, the manager, has unless decided to suspend one of her shift employees for violating this policy. This is an grammatical case of ________. A a programmed finality B a nonprogrammed decision C an insignifi chiffoniert decision D poor management 6 Kari is a manager at MySize Clothing.Her job is real complex and she feels that she does not have enough while to identify and/or process all the information she of necessity to make decisions. Karis situation is nigh consistent with which of the following concepts? A delimited rationality B the classical model of decision making C brainstorming D scientific management 7 Which of the following is an example of a procedure? A Without exception, all employees in customer-facing roles must be formally attired at all times. B Before departure on a leave of absence, fill in the application form on tap(predicate) on the follows online leave management system.All applications will be approved/rejected within two days by the employees immediate supervisor. C We promote from within, whenever possible. If qualified appli pi permits atomic number 18 available internally, a job posting will be issued by the HR department providing the necessary details about all va backcies. D Employees running(a) with power tools must wear safety glasses at all times. Assignment File 3 8 Sophie is in charge of enlisting at her partnership. During a particular interview, the first thing Sophie noticed about the appli whoremastert was that he was improperly attired.Though the raftdidate possessed the necessary qualifications and in effect answered all her questions, Sophie rejected him. This is an example of the ________. A randomness separatrix B self-serving bias C anchoring effect D representation bias hire the following scenario and consequently answer questions 9 to 10 gobbler has just been promoted to chief technology officer at his participation, Global tech Solutions, Inc. His first assignment is to identify quartette project managers in the follow who ar likely to success richy manage sweet projects. Tom selects Robert, Frank, Sue, and Jan, who all argon recent graduates from a local anesthetic university.He informs them about a authorized situation. 9 During a discussion about e- argumentation, Robert tells Tom that he understands that e- bank line is a comprehensive term describing the focussing an organization does its work by maturement ________ in order to expeditiously and utilely make its goals. A globalisation of the grocery storeplace B innovation and obtainth C electronic linkages with lynchpin constituencies D entrepreneurship and leadership skills 10 hold forthing the iii categories of e-business was not difficult. Tom srailway carcely stated that the trine categories included all of the following except ________.A e-business deck out B e-business enabled C total e-business D cross-sectional e-business 4 MGT B240 Principles and Practices of Management Question 2 (20 marks) a In your own words, explain wherefore the Hawthorne Studies were so critical to management history. (10 marks) Read the following article and then answer the questions below the street corner News of Steve Jobss death on Wednesday, 5 October 2011 drove the orchard apple tree Inc. ( apple) dish out price down more than 5% on the Frankfurt rakehell market the following morning. Steve Jobs is Apples co-founder and ex-CEO.Jobs was ousted from the company in 1985 and went on to operate a unsanded business, animation studio Pixar, before returning to Apple in 1997. Apple was well(p) bankruptcy then and worth just $2 billion. just now then it came up with many innovative and popular products including iPods, iPhones and iPads. Jobs is regarded as the wiz behind this empire of products that revolutionized computing, telephony and the music industry. Apples depot price has risen more than 9,000% since Jobs returned in 1997. Tim Cook, who took over as new CEO in August 2011, also ended up organism the highest paid CEO in America.Cooks pay package was precious at more than all of the next nine highest paid CEOs of 2010 combine (in US), at about $356 million. Required Explain whether the stakeholders of Apple Inc. hold the goodish view or the symbolic view of managers powers. What negative consequence mogul result from upholding the particular viewpoint identified from the article? (Hint Your discussion should transcen d on applicable information from the article such(prenominal)(prenominal) as the stock performance and the pay package for Jobs successor. ) (10 marks) b Question 3 (30 marks) Discuss how a manager can make good use of the relevant knowledge about Hofstedes national subtlety framework to let out manage workers/subordinates who came from i a high power distance culture ii a low uncertainty avoidance culture or iii an individualistic culture. (15 marks) Assignment File 5 b Read the following short article and then answer the questions below the box On 13 December 2011, Hongkong Electric Ltd and China Light & Power HK Ltd (CLP) announced power-rate fruits higher than the rate of inflation. Hongkong Electric said it would raise rates by 6. 3%. CLP presented a 9. % increase, effective 1 January 2012. The size of the increases sparked widespread dissatisf execute in the territory. The Chief Executive, Donald Tsang, urged both power companies to consider their social responsibilit y and to ensure they dont cause hardship to the reality with their proposed tariff increases. Bowing to public pressure, CLP later lowered its planned increase to 7. 4% by deducting the increase for fuel cost. Required CLPs action to cut down its planned tariff hike is some compatible with which of the following thoughts? Explain and elaborate your view on each idea. social pact ii social responsiveness or iii social responsibility. (15 marks) Question 4 (30 marks) Read the following case and answer the questions that follow field of study Out of control With a worldwide recall of some 8 million cars and 51 deaths that US regulators say have been caused by automatic failures in its cars, Toyota Motor Corporation faces a corporate crisis of epic proportions. What happened at the car company that had finally achieved the title of worlds largest car master? (It overtook General Motors in 2008. ) What factors contri b arlyed to the mess it now found itself in?At the core of Toyot as manufacturing prowess is the Toyota Production System (TPS), which has wide been touted and revered as a model of corporate efficiency and quality. 4 management principles (the 4P model) were at the core of TPS and guided employees problem solving, lot and partners, process, and philosophy. The idea behind these principles was that Good Thinking means Good Product. Taiichi Ohno, a longtime(prenominal) Toyota executive, is widely credited as the innovative genius behind TPS. During the 1950s, Ohno, along with a small 6 MGT B240 Principles and Practices of Management ore of other Toyota executives, developed several(prenominal) principles of car-making efficiency that became what is now known as lean manufacturing and just-in-time inventory management. Ohnos ideas not notwithstanding changed the auto industry, they changed latetwentieth-century manufacturing. At the actually core of these concepts were attendance to detail and a noble frugality. However, over the stratums , it appears that Toyotas executives slowly illogical the purity of that approach as the once-strong commitment to quality embedded in Toyotas corporate culture became lost in its aggressive moves to grow market appropriate and achieve productivity gains.From about 1995 to 2009, Toyota embarked on the most aggressive overseas expansions in automotive history and at the alike(p) time had a laser-like unparalleled focus on cutting costs. quadruple major cost-cutting and expansion curtain raisings severely strained organisational processes and employees. One endeavor was localized manufacturing. Started in the late 1990s, Toyota established manufacturing hubs in Asia, North America, and Europe. such(prenominal) an approach meant relying more on local suppliers and design teams to tailor cars to local tastes.Another initiative was called Construction of Cost Competitiveness for the 21st Century, or CCC21. It was a massive cost reduction program. Through an ongoing process of redes igning split and working with suppliers, more than $10 billion of savings were achieved. The Value mental institution initiative was a more pushy version of CCC21. Under this program, more savings were achieved by making the entire development process cheaper and by further cutting parts and production costs.And finally, the Global 15 initiative was a master global plan for attaining a 15% shargon of the global car market by 2010. As of mid-2010, Toyota had an 11. 7% share of the worldwide car market. However, this combination of high-speed global growth and ambitious cost cuts led to the quality lapses that tarnished the once-mighty brand. Toyotas president, Akio Toyoda apologized for the companys actions and said, We engage growth over the speed at which we were able to develop our mess and our organization.I regret that this has resulted in the safety issues take ind in the recalls we face today, and I am deeply sorry for any accidents that Toyota drivers have experienced. So what is Toyota doing to free its problems? In addition to the massive recall, the companys president says that it is ambit up a system to respond more quickly to complaints. In fact, the automaker has promised to give regional executives a bigger role in issuing recalls bottomd on local consumer complaints, although Mr Toyoda says that the final decisions regarding recalls with continue to be made in Japan.The company is also holding twiceyearly global quality meetings and more frequent regional quality meetings. And finally, the company is re-committing itself to better gentility employees in quality control. Assignment File 7 Required a Using the seven dimensions of organizational culture (Exhibit 2. 5 of your textbook) and information from the case, describe the culture at Toyota Motor Corporation. Why do you think this type of culture might be aftermathant to a car maker? 8 marks) How do you think a long-standing culture that had such a strong commitment to quality los t its ability to influence employee behaviours and actions? What lesson can be l crystallizeed about organizational culture from this? Explain. (8 marks) Taking the companys stakeholders into consideration, do you think it was important for Mr Toyoda to apologize for the companys decisions? Why? (6 marks) What could other organizations tally from Toyotas experiences about the importance of organizational culture? (8 marks) b c d Source Robbins, S P and Coulter, M, Management, 11th edn, 9394.Related article Time Management function FileManagement AssignmentContent 1. Introduction 1. 1) About Herbalife 1. 2) delegacy of Herbalife 1. 3) Herbalife Way 1. large environmental Factors 2. 4) Political/ intelligent Forces 2. 5) stinting flummox 2. 6) Social/Cultural Environment 2. 7) Technology Changes 2. Micro Environmental Factors 3. 8) customer 3. 9) ecstasy of rivalry among competitor 3. Four Management Functions that affects the economy 4. 10) proviso 4. 11) Organizing 4. 12) Leading 4. 13) Controlling 4. Conclusion 5. Recommendation 1. Introduction 1. 1) About Herbalife Herbalife is a global fodder, weightiness management and skin care company.It runs the business in 84 countries (As July 2011) and distri exclusivelyes the products by approx. 2. 7 million independent distributors. Herbalife recorded 5. 4 billion USD in retail deals in 2011 that surpassing check off Hughess (founder of Herbalife) vision of 5 billion USD. This company was founded by degree Hughes in July 1980. (cited from Herbalife History) 1. 2) Mission of Herbalife To change peoples lifestyles by providing the best business opportunity in direct selling and the best nutrition and weight-management products in the world. (cited from Herbalife Mission) 1. 3) Herbalife WayHerbalife penetrates the market by sponsoring world-class athletes, teams, events around the global such as Lionel Messi, FC Barcelona soccer clubs, 2011 World Football Challenge and champions in more than 15 other sports. (Cited from Herbalife Sponsorship) Herbalife adopted multi-level marketing to distribute their products from independent distributors. 2. Macro Environmental Factors in that location are many environmental factors that affect the business. Among these factors, we can categorize into two segment- internal and external factors or micro and macro environmental factors.In external or macro environmental factors, following are contains political/legal forces of the Government, social/cultural environment, economic terminal figure and the technology changes. From the above factors, I fate to discuss 4 factors. 2. 1) Political/Legal Forces Political forces are a kind of laws and regulation. This is the level of the government what and how intervenes in the economy. For example, tax policy, tariffs, environmental law, trade restrictions, labor law and what goods and services are provided by the government and what are not and so on. And then the cornerstone of the business and h ow affect to the health of nation.Laws and regulations are ever changing and complex in the economy. For Herbalife, some products cannot import to capital of capital of Singapore because of the law. In this condition, Herbalife should try to run into in another way to export to Singapore that accept from the Singapore Government such produce the product in different way or exam the way of production to get the same effect. 2. 2) Economic condition Economic condition can affect to the company. Economic condition contains economic growth, interest rates, shift rates, inflation rates and taxation rates. The broad thing is exchange rates.For Herbalife, it is base in US and run the business in above 80 countries. So, Herbalife always deal with exchange rate. Normally, exchange rates are always fluctuating. All countries are also development their own currency. When local currencies devalue in exchange market, this will be a problem. As the prices of the products are fix, the profit will be rock-bottom than original expect. 2. 3) Social/Cultural Environment It is the social aspect or cultural aspect such as health sureness, population growth rates, education, trends, lifestyle changes, attitudes to work, safety, age distribution, leisure activities, career attitude and so on.For example in Singapore, most of senior people willing to work and earn money. Most of companies and organization desire to recruit young and active people. Herbalife reduce this problem by recruiting senior people. In this way, Herbalife penetrates within senior people market. 2. 4) Technology Changes Technological factor also can decide the company profit and standing the company in the business. This factor encloses research and development activities, automation, and technology incentives and so on. It can define the barrier of entry to the market, efficient level of production, outsourcing decision.For Herbalife, they have Nobel laureates to do research their products in their own labs. Herbalife always pressed in Time magazine and magazines in US but they never press and elevate in Singapore. To penetrate Singapore market, they should advertise and press in Singapores magazines and newspapers. 3. Micro Environmental factors privileged or micro environmental factors include Poters Five forces- dicker Power of consumers, barging power of suppliers, scourge of substitution, intensity of rivalry owing competitor, threat of new entrants. Among them, I want to discuss the following. 3. ) Customers Customers are one of powerful things in the business. They want the highest quality and the lowest price. Bargaining power of the customer mean that more than negotiation of the price and broader meaning than that. Customers words also helpful and work for the company. Once they satisfy with the products or service, they advise other people to use the product. For Herbalife, customer service makes to be better. They very take care the new customers but not very much to the old one. This fact must be aware because the new or the old both are important for the company. 3. 2) Intensity of ivalry among competitors In earlier economic, rivalry makes the company profit to zero. Today, rivalry makes repair the quality and profit. In business, if competitors produce the same products, the company can learn from the competitor and even can produce better quality of the products. In that condition, the company no needs to introduce the product and only need to advertise and think about how to penetrate and how to get more market shares percentage. 4. Four Management Functions that effect to company There are four main functions which are necessary and essential to be an efficient and effective company.These functions are planning or strategizing, organizing, leading and controlling. 4. 1) Planning It is the first misuse of the management functions. It comprises three stages of setting the objectives, deciding the action and achieving the goal. There ha s three kinds of planning which are strategic action plan, tactical action plan and operational action plan. In every action plan of this step, the most important thing is knowing SWOT strength, weakness, opportunities and threat. As Herbalife, they should analyze these things to be a successful company. For Herbalife, their strength is the products.Herbalife products are very effective and base on the natural things in that respectfore can rely on these products. There are two weaknesses in Herbalife. The first one is that the retail price is expensive for normal-income people and the siemens one is outsider cannot buy the products without person, who introduces the products as Herbalife term, consultant or sponsor. So everyone cannot buy everywhere. As Herbalife use multi-level marketing, there is no up-front cost, everyone can find part time or honorable time jobs as sale representatives and make profit themselves.This fact can attract the people to join and participate to He rbalife. In this way, Herbalife expands day by day. There are so many positions or steps in Herbalife such as consultants, supervisor, world team, millionaire team etc. Everyone cannot get these positions. For example, Herbalife does not run the business in Myanmar. So, Myanmar people cannot get this kind of position except from PR. This can affect on motivation of the staffs or employees. 4. 2) Organizing The encourage step of management functions is organizing.Depending on how the company organizes the resources (such as human resources, fiscal resources, data from the market and technology from the technicians) decide the standing of the company in the business and the company profit. Some companies do not set the specific jobs for example, managers do chaos, office staff are fixing machinery broke, and employees are chatting and combat each other in office hour. In this condition, managers and senior managers can reduce this kind of problems by setting rules and regulations an d the responsibilities and prepare the work schedule.The second thing is the time. Most of managers do everything and not sufficient time. Managers can solve this problem by delegation. After that, most companies face with budgeting problems. Managers want to do so many things consequently they have not sufficient pay in later. These things are making to failure organization. In Herbalife, all stake holders are doing their single works and always setting rules and regulations and all of the stakeholders must follow. And then, Managers have authority to do and distributors are also as their respective ways.Financial of the company are always growth because of the independent distributors. 4. 3) Leading The terce one is leading. It concerns about human resources or employees. According to Gomez-Mejia and Balkin (2012) P. 30, it consists of energizing and propel the employees, leading or guiding the subordinate to achieve the organizational goal. not all employees are always activ ated. To be an effective business, all employees and subordinates must be motivated and active and the managers are responsible to that.Firstly, manager let the employees know and clear the organization and then motivate to the employees will be the good result such as public Employee of the Month, Employee of the Year, Recognition letter etc. In Herbalife, they have training every month and motivate the people by incentive such as promoting, according, increasing the pot point, vacation to worldwide and so on. The bad thing for Herbalife is charge for the training. If he or she wants to attend the training he or she must be pay the training fees. 4. 4) Controlling The last step of management function is controlling.It means that monitoring the performance pattern. In this step, there are three steps firstly setting the performance standard, secondly comparing the real performance to the standard performance and the last is correcting the actual performance to achieve the standa rd performance. In performance, there are so many factors such as quality performance, customer service performance, and financial performance and so on. To be a successful company in the business, managers should be scrutiny their subordinate and the company performance.In Herbalife, they set the posterior that how much net sale to be for the coming year. If distributors sales the product surplus, company appreciate and award to the distributors. This is the correcting and performing to achieve the standard performance. Controlling does not mean for only one time. If the companies overcome the standard performance once, set the next standard performance. Most of company looks only for the profit. This makes company to meet failure. Actually, if company meets with the target budget once, look other field to get success such as customer service and so on.Because customer satisfaction is very important for the business in market. 5. Conclusion As I give ear from the above, Herbalife is weight-management products and skin-care Company. Today is good time to run the business for Herbalife because fast nutriment outlets are more and more open and changing people ingest style from family home dinner to outside food. So people acquire unhealthy and obesity rate is very high than the earlier. Time and dowery are good. For second point of my view, they already expand and popular in above 80 countries.The more expand the business, the more problems will appear. So the company should always test and check their products and emphasize on customer service. Although the product is very good, the business will fail when customer service is not good quality. The third point is all of the employees, distributors, consultants, and supervisors are very proud to talk about their products. They love very much their company and the founder Mark Hughes. All of them are always motivate and unity. This is one of the ways to be a successful company in business. These are good poi nts of Herbalife.On the other hand, not everybody knows Herbalife products. Only few people know. So, they should do advertise and make people to know their products. 6. Recommendation I can surely approximate that Herbalife will get success in near or further future because people in nowadays want to be subdue, looking good, healthy, beauty and earn more money. This company produces weight management products, medicine to prevent diseases such as heart disease, liver disease, cancer, diabetes, stomach ache and so on. For unhealthy or desire to slim person, they will use the products.To earn money, Herbalife can do as full time or part time distributor or consultant. Their skin-care products are made from aloe vera and natural herbs and things do not put chemical into the products. So their skin care are reliable and there is no side effects. On the other hand, Herbalife products cannot buy in everywhere and anytime. Some products cannot import to Singapore. There are very few Pub lic image in Asian country for example, Singapore. There is no press in Singapores magazines or newspapers from the established year of last 9 year ago. There have to pay money for training classes.From my point of view, these things should be shifting to effective ways. They can expand more and more but still need to find out the more effective ways. References http//www. oppapers. com/essays/Environment-Factor/887124 Environment factor http//wiki. answers. com/Q/List_macro-environmental_factors List macro-environmental factor http//answers. yahoo. com/question/index? qid=20100528065638AAQ6Wyo What are the environmental factors affecting business and the impact of the environment factors affecting it? http//www. quickmba. com/strategy/porter. shtml challenger http//www. oup. om/uk/orc/bin/9780199296378/01student/additional/page_12. htm PESTEL analysis of the macro-environment http//www. enotes. com/business/q-and-a/among-planning-organising-leading-controlling-polc-123875/ among p lanning, organizing, leading and controlling (POLC) what are the two most important process and why? (according to me its planning and leading) http//www. articlegeek. com/business/marketing/pros_and_cons_of_mlm. htm https//new. edu/resources/managing-the-international-business-with-the-p-o-l-c-framework Controlling Books Management People / Performance / Change Gomez-Mejia. Balkin